How we comply with the General Data Protection Regulation
Last updated: October 2024
isle-serval is committed to complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We take your privacy seriously and are dedicated to protecting your personal data.
This page explains how we meet our obligations under data protection legislation and outlines your rights as a data subject.
isle-serval acts as the data controller for personal information collected through this website and in the course of providing our services. This means we determine how and why your personal data is processed.
Contact details:
isle-serval
47 Granby Street
Leicester, LE1 6EJ
United Kingdom
Email: [email protected]
Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
As a data subject, you have the following rights:
You have the right to know how your personal data is being collected and used. Our Privacy Policy provides this information in detail.
You can request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one month of receiving your request.
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
Also known as the "right to be forgotten", you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.
You can request that we limit how we use your data while a concern is being investigated.
You have the right to receive your personal data in a structured, commonly used format and to transfer it to another controller where technically feasible.
You can object to certain types of processing, including processing for direct marketing purposes.
You have rights in relation to automated decision-making and profiling. We do not currently use automated decision-making that produces legal or similarly significant effects.
To exercise any of these rights, please contact us using the details above. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month, though this may be extended in complex cases.
There is generally no fee for exercising your rights, though we may charge a reasonable fee for manifestly unfounded or excessive requests.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to you, we will also notify you directly without undue delay.
We primarily store and process data within the United Kingdom. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.