isle-serval

Last updated: October 2024

Introduction

isle-serval is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

Contact information: name, email address, postal address
Service enquiry details: information about your garden and the services you are interested in
Communication records: correspondence between you and our team

We also automatically collect certain information when you visit our website:

Technical data: IP address, browser type, operating system
Usage data: pages visited, time spent on site, referring website
Cookie data: as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide quotes
To deliver the garden services you have requested
To communicate with you about your service appointments
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: where you have given clear consent for us to process your data for a specific purpose
Contract: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights
Legal obligation: where processing is necessary to comply with the law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and business (subject to confidentiality agreements)
Professional advisors such as lawyers or accountants when necessary
Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Enquiry data is typically retained for 2 years unless you become a customer, in which case records are retained for 6 years after the end of our business relationship.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under data protection law, you have rights including:

Right of access: to request copies of your personal data
Right to rectification: to request correction of inaccurate data
Right to erasure: to request deletion of your data in certain circumstances
Right to restrict processing: to request limitation of how we use your data
Right to data portability: to request transfer of your data to another organisation
Right to object: to object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

isle-serval
47 Granby Street
Leicester, LE1 6EJ
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.